Refund policy

All our items are FINAL SALE. We do not offer refunds or exchanges due to hygiene reasons. Every order is thoroughly assessed and packaged with extreme care and attention. We do our best to ensure that our items are packaged well to make sure you receive your order in the best condition. Your satisfaction is our highest priority.

ALL ITEMS NOT PURCHASED FROM OUR 'IN STOCK' TAB ON OUR MENU ARE CLASSED AS PERSONALISED/CUSTOMISED ITEMS.

We encourage all customers to carefully review their basket before purchasing.

If there are any length issues with your item, please contact info@srawhair.co.uk within 2 days of receiving your order and we will work to solve it as soon as possible.

To ensure longevity of your items and avoid disappointment, please read our hair care tips that accompany your order and is on our website.

Chemical colouring, bleaching and toning should be carried out by a qualified colourist or someone who specialises in colour services, particularly when attempting high-level blonding. Results can vary greatly when hair is processed at home or by non-professionals, even when using professional products.

Once hair has been chemically altered, we cannot guarantee the outcome or integrity of the hair, and refunds or replacements are not offered for results caused by colouring done outside of professional care.

SRAW Hair single donor bundles and closures can be lifted to high blonde levels by a specialist. If you intend to colour your hair, please consult with a professional prior to purchase and ensure they are familiar with processing raw hair.

Please purchase your items with enough time before you need it as SRAW will not be liable for missed occasions due to inaccurate ordering. 

By purchasing from www.srawhair.co.uk you accept and agree to these terms.